Returns
To initiate a return, kindly fill out the Return Request form.
Information on Returns
A team member will respond by email with next steps within 1-2 business days.
Healthcare professionals may request a return authorization (RA) for a full refund within 10 days of receipt.
A 15% restocking fee applies after 10 days, 25% restocking fee applies after 30 days.
Returns are not accepted after 60 days.
Items shipped back to OrthoCanada without a return authorization will not be refunded.
All sales to the general public are final.
See Terms & Conditions for more information.
Non-Returnable Items
Special/custom orders, linens, towels, pillows, braces, PPE, items worn next to the skin, and opened or used products are non-returnable.