Let's grow together
What’s the best about working at OrthoCanada?
The people!
We’re dynamic, professional and diverse.
We’re engaged and driven by our purpose:
to improve the health, wellness and mobility of Canadians.
Our core values
Respect
We aim to treat each other, our suppliers, and our customers with empathy and respect. We believe this is essential to help our customers provide the right healthcare solutions to the Canadian public.
Professionalism
We strive for excellence in everything we do. Whether sourcing products from all over the world, or servicing customers whose projects are complex or time sensitive, our team of professionals thrive on exceeding expectations.
Innovation
Innovation is at the heart of our mission. We continually seek new or improved solutions through collaboration and creativity, and are open-minded in our search for better ways of doing things.
Benefits
Our main office and distribution center is based in Gatineau, near Ottawa,
with satellite offices in Vancouver, Kitchener-Waterloo and Montreal.
● A comprehensive health plan
(vision care)
● Employee assistance program
● Flexible schedule
● Monday to Friday
● Group RRSP
● Learning and development opportunities
● Health and wellness program
● On-site gym
● Free parking
● Travel opportunities
● Casual dress
Available positions
We are currently accepting candidates to fill the following positions:
Capital Equipment Specialist
Gatineau, QC | Hybrid remote work
Full-time, Permanent
Under the supervision of the Director of Sales, the Capital Equipment Specialist is responsible for contributing to the overall growth of OrthoCanada’s sales (with a focus on certain lines of equipment), as well as developing relationships with key strategic accounts. This requires being highly knowledgeable about OrthoCanada’s capital equipment and supplies, identifying and pursuing sales opportunities, responding to capital equipment inquires as well as supplies inquiries for key customers, closing sales, communicating with the Logistics Manager regarding delivery requirements, and invoicing customers. A high level of teamwork amongst the sales team is required.
Selected candidate may be asked to travel to the head office in Gatineau for training and events. To be discussed during the interview.
Sales:
Help maintain and grow OrthoCanada’s reputation as the #1 provider of capital equipment in Canada.
Contributing to the overall growth of OrthoCanada’s sales.
Developing relationships with key strategic accounts – both at the clinician and senior level. Becoming a go-to resource for these people.
Identifying and pursuing capital equipment and other sales opportunities with strategic accounts.
Responding to inbound capital equipment inquiries, as well as supplies inquiries for certain key accounts.
Being knowledgeable in regards to OrthoCanada’s product offering (both capital equipment and supplies). Educating customers about key product attributes.
Understanding and communicating OrthoCanada’s values; demonstrating what makes us and our products different.
Closing sales, communicating with the logistics manager regarding delivery requirements, and invoicing customers.
Continually striving for customer service excellence; going the extra mile to satisfy customers.
Communicate with all customers to answer questions or address complaints.
Following up on important sales / with important customers to ensure customer satisfaction.
Follow up with clients whose purchasing patterns have dropped off, to re-establish the relationship.
Maintaining strong relationships with suppliers
Assist the rest of the sales team as required, as a cohesive team.
Administration:
Liaise with the Purchasing Manager and Logistics Manager as required to confirm inventory status, shipped orders.
Coordinate with the accounts receivable department as necessary to have payments organized. Invoice clients once shipped.
As required, maintain certain reports, communication log (Hubspot), KPI report
General:
As needed, represent OrthoCanada at trade shows or congresses.
Might be called upon to assist in other areas of the business as required, such as other administrative tasks, sales & marketing tasks.
Continuously look for ways that OrthoCanada can improve, whether within the sales department or elsewhere. Share suggestions with management.
Sales background (2 years required)
Strong written and verbal communication skills in French & English
Experience in rehab or health care is an asset
Key success attributes:
Customer focus (both external customers and internal team)
Relationship building
Teamwork
Attention to detail
Ability to work with tight deadlines
Energy and stress management
Adaptability/flexibility
Want to learn more about OrthoCanada?