Let's grow together
What’s the best about working at OrthoCanada?
The people!
We’re dynamic, professional and diverse.
We’re engaged and driven by our purpose:
to improve the health, wellness and mobility of Canadians.
Our Core Values
Respect
We aim to treat each other, our suppliers, and our customers with empathy and respect. We believe this is essential to help our customers provide the right healthcare solutions to the Canadian public.
Professionalism
We strive for excellence in everything we do. Whether sourcing products from all over the world, or servicing customers whose projects are complex or time sensitive, our team of professionals thrive on exceeding expectations.
Innovation
Innovation is at the heart of our mission. We continually seek new or improved solutions through collaboration and creativity, and are open-minded in our search for better ways of doing things.
Benefits
Our main office and distribution center is based in Gatineau, near Ottawa,
with satellite offices in Vancouver, Kitchener-Waterloo and Montreal.
● A comprehensive health plan
(vision care)
● Employee assistance program
● Flexible schedule
● Monday to Friday
● Group RRSP
● Learning and development opportunities
● Health and wellness program
● On-site gym
● Free parking
● Travel opportunities
● Casual dress
Available positions
We are currently accepting candidates to fill the following positions:
Customer Account Representive
Gatineau, QC / Vancouver, BC | Hybrid remote work
Full-time, Permanent
The Customer Account Representative is responsible for answering customers inquiries, assisting them with their consumable product purchases, and invoicing. Their goal is to make OrthoCanada stand out due to our superior product knowledge, excellent customer service, and strong client relationships. They are the first point of contact with our clientele and serve as the lifeline for OrthoCanada’s clinic supply sales.
Remote work (hybrid) is possible once training is complete.
Customer Service:
Respond quickly and efficiently to all incoming sales enquiries by telephone, website, fax and email.
Be knowledgeable regarding OrthoCanada’s product offering. Make educated product suggestions based on product attributes; understand alternatives and substitutes.
Communicate with customers and other individuals to answer questions, disseminate or explain information on specific products, take orders and address complaints.
Understand and communicate OrthoCanada’s values; demonstrating what makes us and our products different.
Record orders in the accounting system and invoice customers accordingly (clinics, hospitals, universities, medical stores and retail customers etc.).
Build strong customer relationships.
Continually strive for customer service excellence; always look for ways to go the extra mile and “wow” the customer.
Manage all retail and web orders.
Find innovative ways to up-sell to customers by offering complementary/beneficial product suggestions.
Understand which products are exclusive to OrthoCanada, and promote them accordingly.
Excel at resolving issues and finding ways to keep customers happy with the most cost-effective solutions.
Administration:
Data entry in our accounting system. Improving data quality (review customer name and other customer details, standardize product descriptions, etc.).
Website review
Liaise with the purchasing manager and shipping team as required to confirm inventory and the status of shipped orders.
3 years of customer service experience (required)
Fluent in French and English (required)
Post-secondary diploma, DEC or equivalent (required)
Strong written and verbal communication skills.
Excellent general computer skills.
Key success attributes:
Focused on providing outstanding customer service
Attention to detail
Strong communication skills
Ability to work under tight deadlines
Energy and stress management
Teamwork
Adaptability/flexibility
Category Manager
Gatineau, QC / Vancouver, BC | Hybrid remote work
Full-time, Permanent
The Category Manager plays a key strategic role in driving growth, profitability, and operational excellence within specific product categories at OrthoCanada. This position combines strong analytical skills with deep market insight and hands-on execution to manage vendor relationships, product assortment, pricing strategies, and inventory performance. Working cross-functionally with purchasing, sales, marketing, and operations, the Category Manager is responsible for optimizing product offerings, identifying innovation opportunities, and ensuring that we remain competitive while delivering value to our clients. This role is ideal for someone who thrives in a dynamic, entrepreneurial environment and is passionate about continuous improvement and results.
- Purchasing/Inventory management
• Place and manage purchase orders based on demand planning
• Manage all components pertaining to Purchase orders, including confirmation, logistics information/details, back orders, late deliveries, etc - • Be on top of the inventory position for the categories you manage – take attention on projected out of stock/back orders, or in a heavy position where the inventory/PO is no longer needed
- • Work closely with the warehouse team on all matters involving inventory, such as incoming larger shipment, priorities, rationalization, new products, etc
Product management
• Manage all elements pertaining to product information throughout our systems
• Ensuring relevant departments are in the know for any impactful changes to any product information
• Propose/recommend gaps/opportunities in our product assortment- • Conduct regular performance reviews on product by category and recommend rationalization
Vendor management
• Build and maintain strong relationships with vendors, focusing on collaboration and mutual growth.
• Stay updated on market trends to proactively address potential supply chain disruptions.
• Source alternative products and/or vendors if/when necessary – Be on the lookout for any new products or vendors.
• Conduct business reviews with vendors, touching on issues that need to be addressed, innovation, challenges and/or what is working well
• Negotiate cost on all products pertaining to your category, ensure we our optimizing the price we are getting for our products
• Be on the lookout for more cost-effective and/or higher quality products
Pricing and Profitability
• Responsible for all pricing within your category, ensuring you are both competitive and meeting gross profit targets/expectations
• Accountable for delivering gross profit margin target/budget for your categories
• Conduct regular competitive analysis for your categories, ensuring we are competitive on our items, focusing on our key products or product groups
Sourcing/Product Development
• Responsible for sourcing new and/or innovative products for your category
• Stay on top of trends and be in touch with market shifts
• Negotiate all components of new products development, including MOQ, pricing, logistics- • Gather and manage all information pertaining to new products (Spec sheets, dye cuts/AI files, ordering thresholds, regulatory…)
- Business Analysis
• Conduct monthly and/or quarterly category reviews on sales and profitability
• Propose data driven ideas to address low or underperforming categories
• Identify cost saving opportunities
• Utilize various business metrics to help guide vendor meeting and/or internal meetings with regards to the purchasing umbrella
Want to learn more about OrthoCanada?