Let's grow together
What’s the best about working at OrthoCanada?
The people!
We’re dynamic, professional and diverse.
We’re engaged and driven by our purpose:
to improve the health, wellness and mobility of Canadians.
Our Core Values
Respect
We aim to treat each other, our suppliers, and our customers with empathy and respect. We believe this is essential to help our customers provide the right healthcare solutions to the Canadian public.
Professionalism
We strive for excellence in everything we do. Whether sourcing products from all over the world, or servicing customers whose projects are complex or time sensitive, our team of professionals thrive on exceeding expectations.
Innovation
Innovation is at the heart of our mission. We continually seek new or improved solutions through collaboration and creativity, and are open-minded in our search for better ways of doing things.
Benefits
Our main office and distribution center is based in Gatineau, near Ottawa,
with satellite offices in Vancouver, Kitchener-Waterloo and Montreal.
● A comprehensive health plan
(vision care)
● Employee assistance program
● Flexible schedule
● Monday to Friday
● Group RRSP
● Learning and development opportunities
● Health and wellness program
● On-site gym
● Free parking
● Travel opportunities
● Casual dress
Available positions
We are currently accepting candidates to fill the following positions:
Customer Account Representive
Gatineau, QC / Vancouver, BC | Hybrid remote work
Full-time, Permanent
The Customer Account Representative is responsible for answering customers inquiries, assisting them with their consumable product purchases, and invoicing. Their goal is to make OrthoCanada stand out due to our superior product knowledge, excellent customer service, and strong client relationships. They are the first point of contact with our clientele and serve as the lifeline for OrthoCanada’s clinic supply sales.
Remote work (hybrid) is possible once training is complete.
Customer Service:
Respond quickly and efficiently to all incoming sales enquiries by telephone, website, fax and email.
Be knowledgeable regarding OrthoCanada’s product offering. Make educated product suggestions based on product attributes; understand alternatives and substitutes.
Communicate with customers and other individuals to answer questions, disseminate or explain information on specific products, take orders and address complaints.
Understand and communicate OrthoCanada’s values; demonstrating what makes us and our products different.
Record orders in the accounting system and invoice customers accordingly (clinics, hospitals, universities, medical stores and retail customers etc.).
Build strong customer relationships.
Continually strive for customer service excellence; always look for ways to go the extra mile and “wow” the customer.
Manage all retail and web orders.
Find innovative ways to up-sell to customers by offering complementary/beneficial product suggestions.
Understand which products are exclusive to OrthoCanada, and promote them accordingly.
Excel at resolving issues and finding ways to keep customers happy with the most cost-effective solutions.
Administration:
Data entry in our accounting system. Improving data quality (review customer name and other customer details, standardize product descriptions, etc.).
Website review
Liaise with the purchasing manager and shipping team as required to confirm inventory and the status of shipped orders.
3 years of customer service experience (required)
Fluent in French and English (required)
Post-secondary diploma, DEC or equivalent (required)
Strong written and verbal communication skills.
Excellent general computer skills.
Key success attributes:
Focused on providing outstanding customer service
Attention to detail
Strong communication skills
Ability to work under tight deadlines
Energy and stress management
Teamwork
Adaptability/flexibility
Head of Marketing
Gatineau, QC
Full-time, Permanent
The Head of Marketing defines and executes the company’s marketing strategy to support growth and ensure a clear and differentiated market position. As a member of the leadership team, this individual ensures alignment between marketing and communications, and the company’s business objectives, revenue priorities, and budget.
They lead all marketing activities, including the marketing team, branding, content, event presence, demand generation, and digital presence. They also contribute to the quality and consistency of communications and content, written, web, video, social media, catalogues, manuals, tradeshows, to strengthen the company’s impact and credibility in the market.
Success in this role will be measured by the strength of the brand, the consistency and quality of market presence, and the tangible contribution of marketing to revenue growth.
Define and lead the marketing strategy in alignment with growth objectives
Establish and maintain a clear and differentiated market position
Generate demand and directly contribute to pipeline and revenue growth
Oversee the main brand as well as sub-brands, private labels, communications, and digital presence across all channels
Ensure the quality, consistency, and relevance of content and messaging
Actively contribute to the creation of strategic content, thought leadership, social media, and key communications
Collaborate closely with sales, customer service, procurement, and business development teams to ensure alignment between market strategy and execution
Lead, structure, and develop the marketing team
Build and manage relationships with media and external partners to strengthen the company’s visibility and credibility
Manage relationships with marketing contractors
Manage and develop relationships with key partners, professional associations, clinic groups, institutions, and suppliers
Track performance, analyze results, and continuously optimize initiatives
Manage the marketing budget based on performance and impact
- Bachelor’s degree in marketing, business administration, or a related field, or equivalent experience
Significant experience in marketing, including a leadership role
Proven ability to define strategy and translate it into concrete actions
Experience in brand development, positioning, and demand generation
Excellent communication and writing skills
Ability to actively contribute to content and communications
Ability to create and edit editorial content, newsletters, videos, social media, catalogues, in both official languages
Ability to represent the company at events and tradeshows across Canada
B2B marketing experience, an asset
Strong leadership and ability to build and develop a high-performing team
Analytical mindset with a results-oriented approach
Comfortable in a fast-growing, dynamic, and entrepreneurial environment
Key success attributes:
Strong strategic vision
Ability to set and manage priorities
Excellent communication skills
Strong writing skills
Storytelling ability
Solid market understanding
Engaging leadership
Results-driven mindset
Business acumen
Sound judgment
Attention to detail and rigour
Adaptability
Bilingualism, French and English, required
Want to learn more about OrthoCanada?