Help Centre
Frequently Asked Questions
Frequently Asked Questions
Welcome to OrthoCanada! To create an account click here and follow the steps.
Yes! Healthcare professionals are entitled to special pricing on select resell items. Simply log in to your account or register to view your pricing on these items.
Healthcare professional accounts will receive quantity discounts on select clinic supplies and small exercise products. The discount structure is provided per product page on our website.
Orders can be placed online at OrthoCanada.com. Healthcare professionals with existing accounts are welcome to place orders via email (orders@orthocanada.com) or by phone at 1‑800‑561‑0310.
Yes - all of our prices are in Canadian dollars.
Yes - your province’s applicable taxes will be added to your order at the checkout.
Healthcare Professional Shipping Rates for Ground Shipments:
Standard shipping rate for Healthcare Professional orders less than $250 is $12.95*
The standard shipping rate for Northwest Territories, Nunavut and Yukon Territory is $24.95*
and $19.95* for Newfoundland & Labrador.
Consumer Shipping Rates for Ground Shipments:
Standard shipping rate for Consumers orders less than $250 is $15.95*.
The standard shipping rate for Northwest Territories, Nunavut and Yukon Territory is $24.95*
and $19.95* for Newfoundland & Labrador.
*Unless weight or size is a factor, in which case a customer service rep will contact you.
Freight deliveries are exempt from this policy and will vary depending on location and order size. Items shipping via freight will be denoted with the freight symbol.
OrthoCanada offers Net 30-day terms for qualifying Healthcare Professional accounts only. Please contact us to request a Net 30-day application for your business. We will require a valid credit card to be kept on file for security.
We are unable to add a promo code to web order after it is placed. You will need to cancel the order and replace it online. You can cancel your order by replying to your web order confirmation or contacting us.
Orders are typically shipped within 1 to 2 business days. Delivery times will vary depending on your location and method of delivery. Special order items will be identified online and may take several weeks to arrive. A general ETA is provided online for special order items.
Once your order is shipped, you will receive a receipt/invoice email with a FedEx or Canada Post tracking number.
If your order was placed online, a tracking number will also be provided in the Order History section of your account.
Healthcare professionals may request a return authorization from our office. Please fill out the Product Return Form. One of our team members will reach out by email with next steps. See our complete policy on Return requests here.
All sales to the general public are final.
Manufacturer warranties and periods vary for each product. If you believe you have a product with a manufacturer defect, kindly fill out the Product Return Form and a member of our team will contact you by email with next steps.
Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was initiated in California. Under this act, a list of chemicals that are known to the state of California to cause cancer, birth defects or other reproductive harm is published annually. This list contains more than 900 chemicals that can be found in consumer and industrial products or services, in addition to chemicals that are released into the environment.
As part of this California law, manufactures are required to provide warnings labels for products that contain any listed chemical. Some of these products sometimes end up in Canada. Products most likely to require Proposition 65 warnings include upholstered products, whirlpools, parallel bars, products with an electrical cord and items made of PVC. The state of California's advice regarding safe handling of most of these products is to wash your hands after handling.
For more information about Proposition 65, please refer to the following website: http://www.p65warnings.ca.gov/