Customer Service
We're Here to Help!
PHONE
1-800-561-0310
Our customer service team is ready to serve you promptly and to ensure a positive, satisfying experience, every weekday from 8am - 5pm (ET).
LIVE CHAT
Monday - Friday from 8am - 5pm (ET). The live chat button will appear when our customer service specialists and account managers are available.
EMAIL
info@orthocanada.com
Send us an email at any time with your questions or inquiries and a member of our customer service team will answer as soon as possible.
Our social media accounts are not actively monitored for customer service requests. If you are trying to reach our CS team via Facebook or Instagram, there may be a delay in response time, and you may not get a reply during regular business hours.
If you are NOT a healthcare professional, we recommend you consult with your healthcare provider (physiotherapist, physician, doctor or therapist) before contacting or ordering from OrthoCanada.
OrthoCanada is unable to offer any product recommendations, medical diagnosis or therapeutic advice to the general public, whether by telephone or email inquiries.