OrthoCanada Loaner Request

Terms & conditions

Please read carefully and sign to acknowledge acceptance.

•  A signed Loaner Agreement Form is required before shipment.
•  For warranty service, a credit card is required and will be authorized for an amount for $250 plus tax before the loaner is shipped
• Out of warranty loaners are billed at $250 plus tax, which includes return shipping costs
• The signatory is responsible for any damage, loss, or theft of the loaner unit while in their care.
• If the package arrives damaged, do not sign clear. Indicate “damage upon reception” on the delivery slip and notify OrthoCanada immediately. Please send us pictures of the damages.
• Once the loaner unit has been received, the original unit requiring repair must be shipped back to OrthoCanada within 2 business days. The same applies once repairs are complete and the repaired unit is received back. A late fee of $45 per day will apply if this timeline is not respected.
• A return label and packing slip will be provided and should be used accordingly. Please make sure to cover or remove all other labels on outer brown box.
• Please unbox the loaner unit carefully, keeping all packaging materials intact, including both the brown and white boxes. These boxes and foam will be used to repackage your machine for return shipping to our warehouse.
• All items and accessories (e.g., manuals, cables) must be returned. It is recommended that you take photos when unboxing in order to remember how to repack the loaner. Replacement costs may apply for any missing components or accessories.